Luca Faesch
Areas of specialisation
Mystery Shopping and quality standards, project management, process desing
As an avid traveller, my drive to discover unique places to stay led me to pursue my career in the hospitality and tourism industry. My focus lies on creating experiences for destinations and individual hotels alike and to create sustainable strategies and business models.
I have extensive experience in designing brand standards and respective implementation in the luxury hospitality industry and measuring their execution through mystery shopping. Equally, I have managed several strategic projects on a national level to drive Tourism in various countries in the Middle East.
I work with G&B on a freelance level and specialize in the definition of brand promises, the design of guest journeys, the creation and implementation of operational brand standards and ensuring of adherence through ongoing quality management
Work Experience
Jan 2019 - present
International Hospitality Consultant - G&B Travel and Hospitality and PwC, Middle East
Project management and contract work on various international hospitality and tourism projects.
Jul 2016 - Apr 2020
Consultant - Hospitality Operations & Strategy Consulting Services - Centre of Excellence EMEA - PwC, Switzerland
Project management of several international hospitality and tourism consulting projects. I especially focused on supporting clients in designing quality assurance frameworks, mystery shopping concepts and brand standards.
Oct 2015 - Jun 2016
Manager - after-sales service - Carlsberg Breweries / Feldschlösschen AG, Switzerland
Jun 2008 - Sept 2008
Research Consultant - GfK, Switzerland
Management of qualitative and quantitative market research projects in a total of over thirty countries across six continents. Providing answers to clients’ business questions and allowing them to gain strategic market insights at all stages of the product development life cycle.
