Banqueting facility & service quality enhancement

Challenge

To improve the official state banquet experience, we redesigned the food & beverage and other product offering and improved the overall guest experience to align the experience with the diplomatic goals of the country.

Value created for client

The state function now has a high-quality banqueting facility and a world-class guest experience that suits the country´s tradition, customs, and standing in the world.

Our role

As part of a internationally renowned consulting consortia of hospitality and state banqueting experts, we had two roles. On the one hand we coordinated the project and managed various workstreams including designing the vision and mission, facility & architectural upgrades, service and product improvements, and governance and training enhancements. On the other hand our team gave subject matter input especially in the area of quality standard setting, quality assurance and governance including measurements of KPIs, employee training etc.

Results

Our client now has the facilities, food, products, as well as the service quality which does this establishment justice and showcases the rich local traditions to invited international dignitaries.

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